Common Fixes
Quick solutions for common document submission errors, ensuring a smooth verification process.
Reduce Glare
Frame Clearly
Valid Expiry Date
Ensure your document is evenly lit without direct light sources causing reflections on the surface.
Position the entire document within the frame, ensuring all four corners are visible and not cropped.
Verify your ID is current and has not expired. Expired documents cannot be accepted for verification.
Need Assistance?
Direct Compliance Inquiry
For issues not covered by our troubleshooting guide, use this form to escalate your request to our dedicated compliance team for manual review.